Warranty and Return Policy

Mimotron Warranty Policies:

Lamp Products:

  • All Generic AfterMarket lamp products carry a 90 days limited warranty from defects.
  • All Philips and Osram branded lamp products carry a 30 days limited warranty from defects.

Remote Controls:

  • All brand new genuine original remote controls carry a 30 days limited warranty from defects.
  • All Used/Refurbished original remote controls carry a 90 days limited warranty from defects.
  • All Generic Aftermarket remote controls carry a 90 days limited warranty from defects.

Electronics/Gadgets/Computer Products/Accessories:

  • All of these categories carry a 30 days replacement warranty from defects. Most of which have it's own manufacturer warranty specified in each product listings.
  • All Warranties that Mimotron.com offers are for exchange only (Unless exchanging product is not available.)
  • Return for refund only can be done within 30 days from the date of purchase. (None defective returns are subject to a 20% or USD$3.50 restocking fee which ever greater)

Return or Warranty Service request process: (We also accept request for purchases from us that were outside of our websites such as Amazon.com, Ebay.com, Walmart.com, Newegg.com, Jet.com)

  1. Please send us email or submit a form on the website to request for return or Warranty service.
  2. Please include your order number, Name on the purchase, where item was purchased in order for us to verify the purchased record.
  3. An RMA number will be issued to you which must be accompany on return package for process.
  4. Please allow up to 48 business hour for us to process the return or exchange upon receiving of package.
  5. We suggest you send in the package with a service that will have a tracking number in order for tracing of the package.
  • All return or warranty service shipping cost for sending it to us is responsible of the customer. We cover the shipping cost sending the replacement back to you.
  • Failure to include an RMA number for return or warranty service will cause delay on processing or even result in rejection of the request.
  • Refund will be processed through the original payment method submission for the purchase. (Credit card purchases are through Paypal portals and may take up to several days for Paypal to process and reflect refunds on your credit card statement)